Question 1

How do I place an order?

Accepted Answer

Browse our catalogue, click 'Add to Cart' on any product, then proceed to Checkout. You'll need to provide your shipping address and select a payment method. Once confirmed, you'll receive an order confirmation email.

Question 2

What payment methods are accepted?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), all major debit and credit cards (Visa, Mastercard, Rupay), net banking, and Cash on Delivery for eligible pin codes.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 30 minutes of placement. After that, once the order enters processing, modifications are not possible. Contact our support team immediately if you need help.

Question 4

Is it safe to use my card on Computerge?

Accepted Answer

Absolutely. All transactions are encrypted using 256-bit SSL. We never store your card details — payments are processed by Razorpay, a PCI-DSS Level 1 certified gateway.

Question 5

Will I receive a receipt or invoice?

Accepted Answer

Yes. A GST-compliant invoice is emailed to you after order confirmation. You can also download it from My Account > Orders at any time.

Question 6

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your pin code. Express delivery (1–2 days) is available for select locations. Estimated delivery is shown at checkout before you place the order.

Question 7

Do you offer free shipping?

Accepted Answer

Yes! Orders above $999 qualify for free standard shipping across Egypt. For orders below $999, a flat $49 shipping fee applies.

Question 8

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an SMS and email with a tracking link. You can also visit our Track Order page and enter your order ID to see live status updates.

Question 9

Do you deliver to all pin codes in Egypt?

Accepted Answer

We deliver to 19,000+ pin codes across Egypt. If your pin code is not serviceable, we'll notify you at checkout before payment. Remote areas may have extended delivery windows.

Question 10

What happens if I'm not home at delivery?

Accepted Answer

Our courier partner will attempt delivery up to 3 times. You can reschedule via the tracking link or ask a neighbour or security guard to accept on your behalf. If all attempts fail, the package is returned.

Question 11

What is the return policy?

Accepted Answer

We offer a 30-day hassle-free return policy for most products. The item must be unused, in its original packaging, and accompanied by the original invoice. Certain categories like software and personal hygiene products are non-returnable.

Question 12

How do I initiate a return?

Accepted Answer

Go to My Account > Orders, select the order, and click 'Return Item'. Fill in the reason and schedule a pickup. Our team will arrange a free pickup within 2–3 business days.

Question 13

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days after the returned item passes our quality check. The amount is credited back to the original payment method. Bank processing may add another 2–5 days.

Question 14

What if I receive a damaged or wrong item?

Accepted Answer

We sincerely apologise for this. Please report it within 48 hours of delivery via My Account or support@computerge.com with photos. We'll arrange an immediate replacement or full refund — no questions asked.

Question 15

Do I need an account to shop?

Accepted Answer

You can browse products without an account. However, to place orders, track shipments, save wishlists, and access your purchase history, you'll need to sign in or create a free account.

Question 16

I forgot my password. How do I reset it?

Accepted Answer

On the sign-in page, click 'Forgot Password?', enter your registered email address, and we'll send you a secure reset link valid for 30 minutes.

Question 17

How do I save items to my Wishlist?

Accepted Answer

Click the heart icon ♡ on any product card or product detail page. Items are saved to your wishlist automatically. You can access your wishlist from the header at any time.

Question 18

Can I merge my guest cart with my account after signing in?

Accepted Answer

Yes! If you add items to your cart without signing in and then log in, your cart items are preserved and merged automatically.

Question 19

Are all products on Computerge genuine?

Accepted Answer

Yes. We source directly from authorised distributors and brand-certified channels. Every product on our platform comes with a manufacturer authenticity guarantee.

Question 20

Do products come with a manufacturer warranty?

Accepted Answer

Most electronics and appliances include the standard manufacturer warranty (typically 1 year). Warranty details are listed on each product page under 'Specifications'.

Question 21

How do I claim a warranty?

Accepted Answer

For warranty claims, contact the manufacturer's service centre with your invoice. For Computerge-specific extended warranties purchased at checkout, raise a claim via My Account > Orders > Warranty.

Frequently Asked Questions

Orders & Payments

Shipping & Delivery

Returns & Refunds

Account & Wishlist

Products & Warranty

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