Return & Refund Policy
We stand behind every product we sell. If you're not completely satisfied with your purchase, we make it easy to return or exchange.
Last updated: January 1, 2026
ELIGIBILITY
Return Eligibility
Most items purchased from ComputerGE may be returned within 30 days of the delivery date for a full refund or exchange. To be eligible, the item must be unused, in its original condition, and in the original packaging with all accessories and documentation included.
Items that are damaged due to customer misuse, missing parts not due to our error, or items purchased as 'Final Sale' are not eligible for return.
- Unused items in original condition
- Complete with all accessories & documentation
- Returned within 30 days of delivery
- Original packaging intact
HOW TO RETURN
Return Process
Initiate Your Return
Log in to your account, navigate to My Orders, and select the item you wish to return. Click 'Return Item' and select your reason.
Ship the Item
Pack the item securely in its original packaging. We will provide a prepaid return shipping label for eligible returns. Drop off the package at the nearest carrier location.
Inspection & Approval
Once we receive the returned item, our team will inspect it within 2–3 business days. You will be notified via email of the inspection outcome.
Refund Issued
Approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may add an additional 2–5 business days.
REFUNDS
Refund Timeline
Refunds are issued to the original payment method used for the purchase. Processing times vary by payment method. Credit/debit card refunds typically appear within 5–10 business days after we process the refund.
Original shipping fees are non-refundable unless the return is due to our error or a defective product. If you received a free shipping offer, the standard shipping cost may be deducted from your refund.
EXCEPTIONS
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Opened software, digital downloads, and license keys
- Items marked as 'Final Sale' or 'Non-Returnable' on the product page
- Consumable items that have been opened (e.g. printer ink)
- Items damaged due to customer misuse or accidents
- Products with removed or altered serial numbers
DAMAGED ITEMS
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
For products that develop a defect after the 30-day return window, please refer to the manufacturer's warranty policy. Our support team can assist you in contacting the manufacturer.
Need Help With a Return?
Our returns team is here to make the process as smooth as possible. Contact us anytime.
returns@computerge.com